Is insurance required for my property?
Home insurance is not mandatory; however, it is strongly recommended.
Compulsory Earthquake Insurance (DASK) is legally required. In addition, it is recommended to obtain a home insurance policy that covers third-party liability and clearly states that the property is used for short-term rentals. Such insurance helps protect the homeowner in the event of potential damage or liability claims.
Who is responsible for minor maintenance and repairs?
Minor maintenance and repair tasks within the property (such as replacing light bulbs, faucet washers, or minor electrical issues) are the responsibility of the homeowner.
In such cases, the homeowner is expected to intervene directly. If requested, Kozy Holiday can provide guidance and support in organizing technical assistance.
If a technical issue occurs in the property during the stay, the process is handled in a planned and structured manner.
First, the issue is reported to the homeowner. A solution is planned in line with the homeowner’s guidance. If deemed necessary, Kozy Holiday becomes involved and organizes technical support.
Responsibility is assessed as follows, depending on the nature of the issue:
Technical issues not related to guest usage are considered the responsibility of the homeowner.
Issues caused by misuse or negligence are considered the responsibility of the guest, and the related costs are charged to the guest.
Kozy Holiday ensures that the process is properly documented, necessary technical evaluations are conducted, and communication between all parties is managed in a professional and transparent manner.