Can I Use My Property Whenever I Want?

Yes. By notifying Kozy Holiday of your personal use dates in advance, the calendar will be blocked and the property will be closed to reservations during that period.

Do I Have to Welcome Guests Myself?

No. The guest check-in process can be handled in three different ways:

•  Welcome by Kozy Holiday
  A professional team welcomes the guest, hands over the keys, and provides essential information about the property.

•  Self Check-in
  Guests enter independently using a key box, smart lock, or clear access instructions.

•  Welcome by the Homeowner
  If preferred, the homeowner may personally welcome the guest and manage the check-in process.

The check-in method is determined based on the homeowner’s preference and the operational model.

What Happens If the Key Is Lost?

If a key is lost during the stay, the process is managed with property security as the top priority.

If necessary, the lock may be replaced. Any costs resulting from the lost key (such as key duplication or lock replacement) are charged to the guest.

Kozy Holiday documents the incident, facilitates communication between the parties, and ensures that all costs are properly documented and the process is handled professionally, transparently, and efficiently.

Who Organizes the Cleaning?

Cleaning is primarily the responsibility of the homeowner.

However, upon request, cleaning services can be organized through Kozy Holiday or provided by the professional cleaning teams Kozy Holiday works with.

Will My Property Be Checked If It Remains Vacant for a Long Time?

If a property remains vacant for an extended period, regular inspections are recommended.

Upon request, Kozy Holiday can refer homeowners to professional property management companies that provide this service or arrange periodic inspections through teams within Kozy Holiday’s operational network.

The purpose is to monitor humidity, plumbing, security, and the overall condition of the property.

Can I Leave Personal Belongings in the Property?

For short-term rentals, it is not recommended to leave personal belongings in the property.

Keeping guest-accessible areas free of personal items is preferable for both security and operational efficiency.

Are Guest Identity Details Shared With Me?

Yes. Guest identity information is shared with the homeowner in line with legal reporting obligations and security requirements.

This information is required for daily guest lists and official notification processes.

Who Decides on Late Check-Out or Early Check-In?

The final decision regarding late check-out or early check-in requests belongs to the homeowner.

Kozy Holiday coordinates the process based on availability and operational feasibility.

Who Sets the House Rules?

House rules are defined by the homeowner.

Rules regarding smoking, pets, parties, maximum number of guests, and similar matters are determined according to the homeowner’s preferences.
Kozy Holiday ensures that these rules are clearly communicated to guests before booking and enforced throughout the stay.

The goal is to protect the property and ensure a smooth and problem-free accommodation experience.